For all support requests including escalations or troubleshooting support, please contact the IDbyDNA Client Services team via the email form (preferred) or phone number below.

General Response Time:

Receipt of new support requests will be acknowledged within 1 business day and additional follow-up or resolution steps will be offered as appropriate.

Live phone coverage is available Monday-Friday from 8:00 am to 8:00 pm EST (8 AM – 8 PM EST):
833-Explify (833-397-5439)


After Business Hours:
833-IDbyDNA (833-432-9362)

IDbyDNA Laboratories
675 Arapeen Drive
Suite 100
Salt Lake City, UT 84108

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